"Mail Order" or Internet shopping is a great way to locate a wide variety of products at great prices. Today's consumers have grown accustomed to instant access in the form of e-mail, high-speed internet access, cell phone contact, and so on.

Ordering by "mail" means you need to have a certain amount of tolerance for possible shipping delays, lost packages or boxes packed incorrectly. While every effort is made to keep such events from happening, they do sometimes occur. We WILL correct any such problem at our expense if reported in the time frame outlined below, but we remind you to allow extra time for this and keep your installation plans flexible. 

Customer Responsibility

Do NOT schedule installation until you have received and inspected all of your order.

Once you've received your order, it is your responsibility to examine everything carefully to determine that your order is correct, complete & in good condition. If not, or if you have questions about the parts you received, please call 800-521-4908 as soon as possible.

 

Damaged boxes or parts should be reported to this office immediately. Occasionally damage is concealed, therefore, it's necessary for you to open and examine the contents of each package. If damage is not reported within 48 hours, it's possible any claim for damages may be denied by the carrier.

You have 30 days within which to determine if the parts you received are complete & correct. After the 30-day period, returns of any incorrect parts will be at your expense. (See Returns policy below.) Any missing parts will need to be purchased by you since the time frame within which a claim may be filed will have elapsed.

Status of Order
Customer Service		 Payment Shipping
Cancellation Returns
Warranty		 Privacy & Security
Contact Us

Status of Order/Customer Service
You may obtain tracking numbers for your order by going to the "Order Status" tab located at the top of the page. Enter the information you provided in the "Billing Information" section of your order. Please allow several days for this information to appear. If you experience any problems, call (800) 521-4908.  Hours of operation are  Mon-Thurs. 9:00 am to 8:00 pm; Fri 9 am to 7 pm Eastern Standard Time

Payment
We accept American Express, Master Card, Visa and Discover. We do not ship COD. We also accept Cashier's Checks or Money Orders. For this type of payment, call our sales office at 800-521-4908 to place your order. You will be provided a total amount, including shipping, and given an Order number. Once we receive your payment, your order will be shipped. 

We apologize for being unable to accept International credit card payment. Because of our fraud policy, we must be able to verify the card billing address and are unable to do so for most International credit cards. For an additional fee, we do accept wire transfers. Please contact customer service at 800-521-4908.

Shipping
Most orders ship within 48 hours. If shipment is to be delayed more than 3 days, you will be contacted to notify you of an approximate ship date. Delivery times range anywhere from 3 to 10 business days, depending on the distance from the warehouse to your shipping address.

All shipping quotes are for Ground shipments within the continental United States. Should you live outside the continental US, we will contact you regarding shipping options before processing your order. Should you require expedited shipping, please contact our office at 1-800-521-4908

Cancellation
 You may cancel an order at any time prior to shipment for a complete refund. E-mail or faxed cancellations are NOT permitted. You must speak directly to a customer service representative to confirm cancellation. Call 800-521-4908. Once your order has shipped, it may not be canceled. Should you change your mind & refuse the order, you will be responsible for all shipping costs to and from the shipping address. A restocking fee of up to 20% may be applied. Credit will only be issued after the parts have been returned and examined.

Returns/Warranty
To return parts, first call 1-800-521-4908 within 30 days of the receipt of merchandise to obtain a Returned Goods Authorization (RGA) number. If a part is defective, you may return it for a replacement, however, you must first receive an RGA for a warranty replacement part as well. You will be provided an address to use for your return. It is extremely important that you write this RGA number on the outside of all shipping packages. Packages received without an RGA number may be refused. All returns must be freight prepaid. You need to keep the tracking number information for all returned packages until credit has been issued.

Returned parts must be in original package & in original condition. A restocking fee of up to 20% may be charged. No refunds are given on labor, installation or shipping charges.

Privacy & Security
The personal information you provide is used for the sole purpose of processing your order with Rocky Mountain Suspension Products. It will never be provided to any third party. All credit card & personal information you enter is strongly encrypted by industry-standard protocol, SSL (Secure Sockets Layer).

Contact

Mail Only UPS or Fedex Only
Rocky Mountain Suspension Products Rocky Mountain Suspension Products
PO Box 6887 9222 Beach Drive, #7
Ocean Isle Beach, NC 28469 Calabash, NC 28467

Phone Numbers
Orders 1-800-521-4908
Technical 910-575-4484
Fax 910-575-4464

Hours of operation Eastern Standard Time
Monday - Thursday 9 am - 8 pm
Friday 9 am - 7 pm