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Welcome to Rocky Mountain Suspension. We
specialize in suspension lift kits, leveling kits and suspension related
accessories. Our advertisements can be found in many of the popular Off
Road magazines. Our company was started over 20 years ago yet we remain
a family business dedicated to offering high quality products and
superior customer service. Unlike many of our competitors we don't rush
you through your transaction in order to make a sale. We take the time
to match the correct products with your specific needs even if it isn't
the most expensive choice. Our sales staff is more concerned with your
satisfaction than their personal sales numbers. Our goal is satisfied
customers!
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"Mail
Order" or Internet shopping is a great way to locate a wide variety of
products at great prices. Today's consumers have grown accustomed to instant
access in
the form of e-mail, high-speed internet access, cell phone contact, and
so on.
However, ordering
by "mail" means you need to have a certain amount of tolerance
for possible shipping
delays, lost packages or boxes packed incorrectly. While every effort is
made to keep such events from happening, they do sometimes occur. We WILL
correct any such problem at our expense if reported in the time frame
outlined below, but we remind you to allow extra time for this and keep
your installation plans flexible.
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Customer Responsibility
Do NOT schedule installation
until you have received and inspected all of your order.
Once you've received your order, it is
your
responsibility to examine everything carefully to determine that your
order is correct, complete & in good condition. If not, or if you
have questions about the parts you received, please call 800-521-4908
as soon as possible.
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Damaged boxes or parts should be reported
to this office immediately. Occasionally damage is concealed, therefore,
it's necessary for you to open and examine the contents of each package. If damage is not reported within 48 hours, it's
possible any claim for damages may be denied by the carrier.
You have 30 days within which to
determine if the parts you received are complete & correct. After
the 30-day period, returns of any incorrect parts will be at your
expense. (See Returns policy below.) Any
missing parts will need to be purchased by you since the time frame
within which a claim may be filed will have elapsed. |
Status
of Order/Customer Service
You may obtain tracking numbers
for your order by going to the "Order Status" tab located
at the top of the page. Enter the information you provided in the
"Billing Information" section of your order. Please allow several
days for this information to appear. If you experience any problems, call (800) 521-4908.
Hours of operation are Mon-Thurs. 9:00 am to 8:00 pm;
Fri 9 am to 7 pm Eastern Standard Time
Payment
We
accept American Express, Master Card, Visa and Discover. We do not ship COD.
We also accept Cashier's Checks or Money Orders. For this type of payment,
call our sales office at 800-521-4908 to place your order. You will be provided a total
amount, including shipping, and given an Order number. Once we receive your
payment, your order will be shipped.
We
apologize for being unable to accept International credit card payment.
Because of our fraud policy, we must be able to verify the card billing
address and are unable to do so for most International credit cards. For an
additional fee, we do accept wire transfers. Please contact customer service
at 800-521-4908.
Shipping
Most orders ship within 48 hours.
If shipment is to be delayed more than 3 days, you will be contacted to
notify you of an approximate ship date. Delivery times range anywhere from 3
to 10 business days, depending on the distance from the warehouse to your
shipping address.
All shipping quotes
are for Ground shipments within the continental United States.
Should you live outside the continental US, we will contact you
regarding shipping options before processing your order. Should you
require expedited shipping, please contact our office at
1-800-521-4908
Cancellation
You may cancel an order at any time prior
to shipment for a complete refund. E-mail or faxed cancellations are NOT
permitted. You must speak directly to a customer service representative
to confirm cancellation. Call 800-521-4908. Once your order has shipped, it may
not be canceled. Should you change your mind & refuse the order, you
will be responsible for all shipping costs to and from the
shipping address. A restocking fee of up to 20% may be applied. Credit
will only be issued after the parts have been returned and examined. Returns/Warranty
To return parts, first call 1-800-521-4908
within 30 days of the receipt of merchandise to obtain a
Returned Goods Authorization (RGA) number. If a part is defective, you may
return it for a replacement, however, you must first receive an RGA for a
warranty replacement part as well. You will be provided an address to use for your return.
It is extremely important that
you write this RGA number on the outside of all shipping packages. Packages
received without an RGA number may be refused. All returns must be freight prepaid.
You
need to keep the tracking number information for all returned packages
until credit has been issued.
Returned
parts must be in original package & in original condition. A restocking
fee of up to 20% may be charged. No refunds are given on labor, installation
or shipping charges.
Privacy
& Security
The
personal information you provide is used for the sole purpose of processing
your order with Rocky Mountain Suspension Products. It will never be
provided to any third party. All
credit card & personal information you enter is strongly encrypted by
industry-standard protocol, SSL (Secure Sockets Layer). This
does mean that repeat customers must enter their personal information on
every transaction. Despite this inconvenience we feel this is the best way
to protect your private information.
Contact
| Mail
Only |
UPS or
Fedex Only |
| Rocky Mountain Suspension
Products |
Rocky Mountain Suspension
Products |
| PO Box 6887 |
9222 Beach Drive, #7 |
| Ocean Isle Beach, NC 28469 |
Calabash, NC 28467 |
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Phone Numbers |
| Orders |
1-800-521-4908 |
| Technical |
910-575-4484 |
| Fax |
910-575-4464 |
Hours of
operation
Eastern Standard Time
Monday
- Thursday 9 am - 8 pm
Friday 9 am - 7 pm
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