Our knowledgeable sales staff will take the time to answer your questions and make recommendations based on your particular needs. Our main goal is a satisfied customer!

Office hours are Monday - Thursday 9 am to 8 pm and Friday 9 am to 7 pm Eastern Standard Time

Customer Responsibility - Do NOT schedule installation until you have received and inspected all of your order.

Once you've received your order, it's your responsibility to examine everything carefully to determine your order is correct, complete & in good condition. If not, please call 800-521-4908 as soon as possible.

Damaged boxes or parts should be reported immediately. Occasionally damage is concealed, therefore, it's necessary for you to open and examine the contents of each package. If damage is not reported within 48 hours, it's possible any claim for damages may be denied by the carrier.

You have 30 days within which to determine if the parts you received are complete & correct. After the 30-day period, returns of any incorrect parts will be at your expense. (See Returns policy below.) Any missing parts will need to be purchased by you since the time frame within which a claim may be filed will have elapsed.

Status of Order - You may obtain tracking numbers for your order by going to the "Order Status" tab located at the top of the page. Enter the information you provided in the "Billing Information" section of your order. Please allow several days for this information to appear. If you experience any problems, call (800) 521-4908.  Hours of operation are  Mon-Thurs. 9:00 am to 8:00 pm; Fri 9 am to 7 pm Eastern Standard Time

Payment - We accept American Express, Master Card, Visa and Discover. We do not ship COD. We also accept Cashier's Checks or Money Orders. For this type of payment, call our sales office at 800-521-4908 to place your order. 

We apologize for being unable to accept International credit card payment. For an additional fee, we do accept wire transfers. Please contact customer service at 800-521-4908.

Shipping - If shipment is to be delayed more than 3 days, you will be contacted to notify you of an approximate ship date. Delivery times range anywhere from 3 to 10 business days, depending on the distance from the warehouse to your shipping address.

All shipping quotes are for Ground shipments within the continental United States. Should you live outside the continental US, we will contact you regarding shipping options before processing your order. Should you require expedited shipping, please contact our office at 1-800-521-4908

Cancellation - You may cancel an order at any time prior to shipment for a complete refund. E-mail or faxed cancellations are NOT permitted. You must speak directly to a customer service representative to confirm cancellation. Call 800-521-4908. Once your order has shipped, it may not be canceled. Should you change your mind & refuse the order, you will be responsible for all shipping costs to and from the shipping address. A restocking fee of up to 20% may be applied. Credit will only be issued after the parts have been returned and examined.

Returns/Warranty - To return parts for any reason, first call 1-800-521-4908 to obtain a Returned Goods Authorization (RGA) number. You will be provided an address to use for your return. It is extremely important that you write this RGA number on the outside of all shipping packages. Packages received without an RGA number may be refused. All returns must be freight prepaid. You need to keep the tracking number information for all returned packages until credit has been issued. A restocking fee of up to 20% may be charged. No refunds are given on labor, installation or shipping charges.

Privacy & Security - The personal information you provide is used for the sole purpose of processing your order with Rocky Mountain Suspension Products. It will never be provided to any third party. All credit card & personal information you enter is strongly encrypted by industry-standard protocol, SSL (Secure Sockets Layer).