Customer Responsibility

Internet ordering requires you need tolerant of possible shipping delays, lost packages or boxes packed incorrectly. While every effort is made to keep such events from ever happening, with the large volume of shipping we do, mistakes do sometimes occur. We WILL correct any such problem at our expense if reported in the time frame outlined below, but we remind you to keep your installation plans flexible. 

Do NOT schedule installation until you have received and inspected all of your order.

Once you've received your order, it is your responsibility to examine everything carefully to determine that your order is correct, complete & in good condition.

Damaged boxes or parts should be reported to this office immediately. Occasionally damage is concealed, therefore, it's necessary for you to open and examine the contents of each package. If damage is not reported within 48 hours, it's possible any claim for damages may be denied by the carrier.

You have 30 days within which to determine if the parts you received are complete & correct. After the 30-day period, returns of any incorrect parts will be at your expense. Any missing parts will need to be purchased by you since the time frame within which a claim may be filed will have elapsed.