Returns - To return parts for any reason, first call 1-800-521-4908 to obtain a Returned Goods Authorization (RGA) number. You will be provided the RGA number and an address to use for your return. It is extremely important that you write this RGA number on the outside of all shipping packages. Packages received without an RGA number may be refused. All returns must be freight prepaid. You need to keep the tracking number information for all returned packages until credit has been issued. Parts must be returned in like-new, re-sellable condition. A restocking fee of up to 20% may be charged. Credits can take several weeks to be processed. No refunds are given on labor, installation or shipping charges.
Warranty – Every manufacturer we represent offers some type of warranty. In fact, we only intend to sell products from companies who are willing to back up what they make. However, whether or not a part will be covered under warranty is something that is determined by the manufacturer. Most manufacturer warranty policies can be found on their websites. Since warranty policies vary, please call us to discuss any potential warranty claim. We will be glad to facilitate the warranty process for any part that we sell or company we represent. No refunds are given on labor, installation or shipping charges.